Description
📝 Full Product Description (For product page)
Basic Customer Service Training – BND150 Per Person
(Certificate Provided. Minimum 2 Participants)
This essential training equips your staff with the skills and mindset needed to deliver professional, polite, and efficient customer service — especially in retail, F&B, or service-based environments.
🔹 Why It Matters
✔️ Boost customer satisfaction and return rates
✔️ Reduce complaints and service errors
✔️ Build a consistent brand experience through staff behavior
✔️ Improve team morale and communication
🔸 What You’ll Learn
Customer Service Essentials
– Understanding customer service and brand experience
– Service mindset and first impressions
– Staff’s role in brand reputation
Communication Skills
– Verbal and non-verbal skills
– Active listening and tone management
– Asking and answering effectively
Customer Interaction & Handling
– Greeting customers professionally
– Handling different customer types
– Managing difficult situations calmly
Service Efficiency & Teamwork
– Time management in peak hours
– Improving flow and speed with teamwork
– Balancing friendly with fast service
Service Mindset & Attitude
– Staying positive and proactive
– Taking initiative and responsibility
– Delivering consistent experiences
Role-Play & Practical Scenarios
– Simulated real-life customer interactions
– Group activities and peer feedback
– Problem-solving under pressure
Empower your team to handle customers with confidence, consistency, and care.
📩 Book your training today – limited slots available.
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